SPI -- SHOCKteleconference FAQ

What is a Teleconferencing?	It's very similar to three-way calling, but with many more members in a controlled environment. I will offer the lesson plans and agenda for each call on a particular subject and then the lines will open for a Q & A session live with me and any of the experts I will have on the call with me.
What is an Mp3?	MP3: MPEG-1 Audio Layer-3. Compression scheme used to transfer audio files via the Internet and store in portable players and digital audio servers. MP3, is a popular digital audio encoding and lossy compression format invented and standardized in 1991 by a team of engineers directed by the Fraunhofer Society in Erlangen, Germany. It was designed to greatly reduce the amount of data required to represent audio, yet still sound like a faithful reproduction of the original uncompressed audio to most listeners.
What is the difference between a SHOCKteleconference Call and a SHOCKtelecourse?	A SHOCKteleconference call is a moderated call by a host who interviews the featured guest. A SHOCKtelecourse is presented by the faculty or guest faculty member and is not an interview-style call.
What are the SHOCKteleconference and TeleCourse Requirements?	All courses require Internet access, e-mail, Netscape Navigator or Internet Explorer and a telephone line.
How do I access the call?	Simply dial the phone number and the access code and then press the # key, and you will be automatically connected to the teleconference.
What is the Approximate Duration of Calls?	Anywhere between 60-90min.
How do I mute my line?	To mute your line and eliminate background noise so that we may have a clean call, please press 6 which is the Mute key. You will still be able to hear the speaker(s) but other members on the call will not hear your individual background noise.
How do I access the Question & Answer Segment?	When prompted by the speaker(s) to engage in the question and answer segment of the call, you may unmute your line by pressing the 6 key again.
What should I bring to the call?	Make sure you have pen and paper to take notes and write down your questions
How do I exit a call?	To exit a call you may hang up or press 3 to exit.
How will I know what time to access the call?	Call 5 to 10 minutes early so you don't get a busy signal. If you get a busy signal, just keep trying. There may still be room on the call. All calls will start according to: www.Time.gov
What happens when I am not able to attend a call or course?	All of our teleconference events are recorded in Mp3 format so; you have the option to download the call at anytime after it has been released.
What if I have a question that is not answered in this FAQ?	Send your personal question to www.asktheshockcoach.com and Philippe Matthews will personally answer your question pertaining to events and courses for The SHOCKphilosophy Institute of Advanced Manifestation. You may also call 916-480-9179.
The SHOCKphilosophy Institute of Advanced Manifestation Cancellation Policy	If you cannot attend a course as planned, you may receive the Mp3(s) produced from the course less your nonrefundable registration fee. Please notify our office (voice mail available 24 hours) before the first class meeting in order to receive a voucher for the full amount. Sorry, no vouchers issued after the first class meeting. The SHOCKphilosophy Institute of Advanced Manifestation vouchers are good for 6 months. No refunds are issued for courses that may be postponed due to inclement weather or circumstances beyond our control. Refunds are given in the unlikely event The SHOCKphilosophy Institute of Advanced Manifestation cancels the course or activity. The SHOCKphilosophy Institute of Advanced Manifestation reserves the right to change dates, schedules, fees and instructors when necessary. If after completing an The SHOCKphilosophy Institute of Advanced Manifestation program you feel the program was not as described in our online/off-line description, we'll issue you a credit voucher for the course fee plus toward the course of your choice. Your request must be made in writing within seven business days after completing the course.